I’ve dragged this bag through cobblestone streets in Europe, crammed it into tiny overhead bins, and used all my body weight to zip it shut more times than I can count. Six years later, my Away Carry-On suitcase is still going strong.
Sure, it’s scratched up, but I think that’s part of its charm. And the sweetest part? Away’s lifetime warranty has me covered for anything that actually matters, like busted wheels or even a cracked case.
Proof, y’all.
Why Away’s Lifetime Warranty Is a Big Deal
Away’s lifetime warranty is one of the best in the business. If your bag has functional damage (like broken handles, wheels, or zippers), they’ll repair or replace it. And they do it all for free.
Cosmetic wear and tear isn’t covered, but if you’re putting your suitcase through the ringer (like me 🫠), the lifetime warranty is huge.
The process is easy, and Away usually ships out a fix or replacement within just a few days.
How to File an Away Warranty Claim
Filing a warranty claim with Away is very simple:
Head to Away’s website and fill out the warranty claim form. You’ll need to upload photos of the damage.
Away reviews your request within 24 to 48 hours and determines whether to send you a repair kit or a replacement.
You’ll either get a fix-it kit for minor damage or a whole new suitcase, depending on the issue.
Note that for bigger issues, you may need to return the damaged bag before you get a replacement.
💡 Pro Tip: Start your claim process at least three weeks before your next trip, just to be safe.
Best Credit Cards for Buying Luggage
If you're investing in a quality suitcase like Away, it’s smart to pair it with a credit card that gives you an extra layer of protection.
Cards like the Chase Sapphire Preferred® Card and The Platinum Card® from American Express offer purchase protection, which can cover accidental damage or theft within a certain timeframe after purchase (typically 90 to 120 days).
Some premium cards also offer extended warranty coverage, which can add an extra year to the warranty, though Away’s lifetime luggage coverage already has you pretty well covered.
Book Flights With These Cards for Baggage Protection
It’s not just about how you purchase your suitcase but how you travel with it. Several top travel credit cards offer baggage insurance when you use them to book your flight.
Cards like the Chase Sapphire Reserve® or Amex Platinum can reimburse you if your bag is delayed, lost, or damaged while flying.
Other Luggage Brands Our Team Loves
While I’ve pledged eternal loyalty to my Away bag, there are a few other brands my travel-obsessed coworkers swear by:
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Bottom Line
If you're a frequent traveler, a suitcase could be your ride-or-die travel buddy. And for me, Away has delivered on both form and function.
After six years, I’m still obsessed with my Away suitcase, and the warranty just gives me extra peace of mind. I also love that the brand stands behind its products (and makes them look good, too).
